What is the support response time?

It depends on the plan: within 48 business hours for pay-as-you-go support and within 4 business hours for the monthly plan.

Can you work on an existing system?

Yes, we work on Odoo ERPs already in place, even if the implementation was done by another integrator.

Yes, support is available in English and French, with a full understanding of the Québec context.

Yes, preventive maintenance and secure updates are included in the monthly plans.

Ongoing support

Responsive support, continuous improvements and preventive maintenance — so your ERP keeps performing as your business grows.

We have a bug in invoicing, taxes are no longer applied correctly.

10:32

I'm looking into it right now. It's related to yesterday's update, I'll fix it and get back to you shortly.

10:34

Fixed! The tax rule had been disabled by mistake. Everything should work now.

10:47

Support in English & French • Response within 4 business hours (monthly plan) · 48 business hours (pay-as-you-go)

Illustrative example

Your integrator no longer responds

A bug has been lingering for weeks

Afraid of breaking the system by adding a module

New employees never trained on Odoo

Questions, bugs, blockers — a fast answer from someone who knows your configuration.

New modules, workflow adjustments, adapting to your changing needs — your ERP evolves with you.

Secure updates, regular checks, performance optimizations. Your system stays reliable.

New employees, new features, refreshers — your teams stay skilled and self-sufficient.

On-demand work, billed hourly. For one-off needs or emergencies.

Recommended

Support hours included every month, preventive maintenance and priority access.

We review your situation and recommend the plan that fits your needs.